Possible Lotus Notes
Databases..
This list is simply intended to
generate ideas.
(Please email me if you have suggestions for additions)
Imagine the
following generic scenario...
Your company sells
a product or delivers a service.
You acquire raw materials (or services) from suppliers;
You process this material in some way to create your
product/service.
Sales staff sell the product/service to your customers and are
supported by a "home office" staff.
We can organize some possible
Notes databases using this scenario to as follows:
Managing the relationship
with your Suppliers:
- Delivery schedules.
- Invoice and Payment
communications (Payables).
Managing the relationship
with your Customers:
- Prospects / Customers:
Contact Management control/tracking
- Sales and Leads tracking
- Public Relations /
Advertising, Marketing / Media Tracking
- Brochures sent
- Proposals Library
- Customer responses (Eliminate
the "I'll get back to you").
- Case by case Management
- Call tracking
- Customer surveys
- Tracking complaints
- Improved Collection
Processes. (Receivables).
Managing the Sales Force
and Office Staff:
- Sales Force management. By
Region etc.
- Management by exception.
Flagging problem clients, problem regions etc.
- Remote working (At home, on
the road)
- Office Support - Staff
management.
- Time-sheets mailed for
approval and submission to payroll.
- Expense Reporting
Enabling all staff to work
effectively together:
- Communication,
reducing inter office fax ,
reducing inter office email
reducing inter office phone calls
reducing inter office meeting
- Commitment coordination - A
series of conversations for action. Requests and
conditions of satisfaction.
- Request tracking
- Workflow
- Meetings Agendas, minutes,
including actions agreed upon and decisions made.
- Group Calendar
- Whereabouts information
- Employee information (Phone
#s etc.)
- Discussion databases (i.e.
best practices)
- Information Distribution
- Expense reporting (Sales
force communicating to finance)
- Resources and (conference)
Room booking
- Personal Information Managers
Managing the product:
- Project management
- Total Quality management /
Quality Audits
- Shipping tracking (port
management)
- Product information
- Technical manuals
- Technical Standards
- Knowledgebase
- Market watch, Competitors
activity.
- New Product Development
- Product Management
- Regulatory Approval for New
Products
- Images of product line
(digital camera)
- White papers
- Presentations
The corporate culture:
- Human Resources
- Job postings
- Resumes
- Office Policy / Benefits
management
- Performance Reviews
- Training administration /
course delivery
- Organizational memory
- Group/Team memory
You learn from your mistakes ..
....but in order to learn from them, you've got to
remember that you made them
(Giorgio Arfaras)
Anything worth doing is worth doing badly at first
- Business Redesign Discussions
- Merges/Acquisitions
management
- Information retrieval
/management
- Document retrieval /
libraries
- Knowledge sharing
- Discussions (Anonymous
questions and feedback)
- Corporate Phone Directory
- Corporate gazette.
- Senior leadership discussion
- Restaurant menu. (Saving
executive time)
- Company Policy
- Asset tracking
- Strengths, weaknesses,
Opportunities, Threats (SWOT)
- Interesting Internet
locations