Successful implementation of Groupware.

(The distinction between the following and the Successful implementation of Notes list is fairly arbitrary.)

Jonathan Grudin makes some very good points in his article GROUPWARE AND SOCIAL DYNAMICS: EIGHT CHALLENGES FOR DEVELOPERS.

As I started to summarize Jonathan's article, I realized it is so full of useful ideas that anyone interested in groupware should read it !

Some quotes from..
Introduction to Groupware, Workflow, and Workgroup Computing
by Setrag Khoshafian, Marek Buckiewicz

"...most of the challenges are created by the human element in computer-human interaction - everything that makes human relationships difficult to understand carries over to groupware."
" To work well together in workgroup communities, we must find ways of expressing our individual identities within the constraints of available computer network technology."