Lisa A. Isham 16400 Jadestone Drive Leander, Texas 78641 Home Phone: 512-259-3345 Office Phone: 512-984-3760 Email: L_Isham@hotmail.com Professional Summary: A computer systems technologist specializing in Lotus Notes Domino and cc:Mail system administration. Experienced in troubleshooting, systems solutions, and customer relations. Over 11 years computer industry experience. Specific areas of experience and strength: ·Lotus Notes Domino ·cc:Mail ·Windows (NT, 98, 95, 3x) ·Information Systems ·Networks ·Product and Systems Training Professional Experience: 3M Corporation - Austin, Texas. March 1996 - Present. Contracted through Envision, Inc. Lotus Notes Domino Administrator / cc:Mail Administrator: Provide advanced Lotus Notes Administration in support of large global Lotus Notes server applications, including 10 Lotus Notes Domino servers, 18 cc:Mail post offices, and Lotus Calendaring and Scheduling with conference rooms. Install, configure, and maintain Lotus Notes Server software. Support web servers, server software, performance tuning and monitoring, Statistics and Events on Lotus Notes, replication and backup strategies. Resolving inbound and outbound delivery failures between email platforms of cc:Mail, Lotus Notes, Profs-Dosmestic, Profs-International, All-in-1, HP-Desk, 3M-Mail, SMTP-mail, and internet mail. Beta tester with Lotus Development on pre-release versions of Lotus Notes client and server products, including Domino and Lotus Notes 4.6x. Migrated multiple 3M sites from cc:Mail with Organizer Scheduling to Lotus Notes. Lotus Development Corporation - Austin, Texas. January 1993 - March 1996. cc:Mail System Engineer: Provided support on cc:Mail products to cc:Mail administrators, network administrators, consultants, and help desk personnel. Supported operating systems and environments such as DOS, Windows (NT, 95, 3.x), OS/2, Macintosh, and various network operating systems. Maintained Lotus Organizer with group scheduling between Organizer and cc:Mail. Researched and composed technical documents for use by entire company. Beta tested for an inter-company database retrieval software. Helped users with the installation of routers, gateways, and modems including finding the correct command line parameters and modem strings for their system. Provided resolutions for cc:Mail post office database corruption and repair. Senior Technical Support Specialist: Provided technical support to customers, consultants, end users, and help desks on Lotus software products, including 1-2-3 for DOS & Windows, Ami Pro, Organizer, Freelance, Notes, and cc:Mail. Served as a Network Point Person to end users, answered questions, and resolved problems related to local area networks. Researched, organized, and conducted training courses for associates and management on several topics, including microcomputer operating systems, environments, and local area networks. Served as a reliable and knowledgeable resource to support specialists. Volunteered as a Trainer for non profit organizations with Lotus software products. ZD Market Intelligence (Computer Intelligence/InfoCorp) - La Jolla, California. June 1987 - January 1993. Post Training Supervisor: Responsible for the supervision and administration of the Post Training Department. Assigned and tracked work schedules, performance quotas, and personnel records. Trained and supervised department data entry on IBM 3090-200E Mainframe. Conducted quarterly performance reviews, monthly quality assurance reports, and all telephone and data entry audits. Communicated information from the Research Department to clients through monthly product reports. Research Assistant: Detailed and updated computer and communication systems information. Tracked product and industry trends for sales leads and statistical analysis for our parent company, Ziff Communications Company. Conducted several client interviews daily and created profiles on clients from a database of over 130,000 U.S. and Canadian companies. Verified client information on company profiles, contacts, software applications, hardware systems, operating systems, data communications, telecommunications, and vertical markets served. Professional Education: 3M Corporation - Austin, Texas. 1998. Lotus Notes 4.5 System Administration, designed for 3M environment. Lotus Notes 4.5 System Development, designed for 3M environment. Infotec Commercial Systems - Austin, Texas. 1997. Lotus Domino Web Application Development Lotus Notes 4.5 System Admin I Lotus Notes 4.5 System Admin II Lotus Development Corporation - Austin, Texas. 1993 - 1995. Lotus Product Support Training, including cc:Mail, Lotus Notes, cc:View, cc:Pager, Lotus FaxServer and SmartSuite training. Novell NetWare, AppleTalk, Banyan Vines, OS/2, Modems Technology, SMTP, MHS, UUCP, Macintosh, Diversity Training, ISO 9000. Productivity Point International - Austin, Texas. 1994. cc:Mail Administration. Novell NetWare Administration. Computer Intelligence InfoCorp - La Jolla, California. 1987 - 1992. Computer and system training. Formal Education: San Diego City College - San Diego, California. 1988 - 1989. Major: Business Administration. Point Loma High School - San Diego, California. 1983 - 1986. General Education.